Privacy Policy

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures to make the terms of this policy binding.

At firstedu.co.in (hereinafter referred to as the “Platform” or “Website” or “Site”) data protection is a matter of trust and your privacy is very important to us. We use your personal information only in the manner set out in this Privacy Policy. Please read this privacy policy to learn more about our information gathering and dissemination practices.

This Privacy Policy explains how we gather personal information, classified as mandatory or optional as part of the normal operation of our services; and use, disclose and protect such information through the Site. This detailed privacy policy enables you to take informed decisions in dealings with us.

By availing our services, you acknowledge your acceptance of the terms of this Privacy Policy, expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the terms of the User Agreement and/or all other policies and agreements published on the website.

We are extremely proud of our commitment to protect your privacy. We value your trust in us. We work hard to earn your confidence so that you can enthusiastically use our services and recommend your friends and family to participate in dealing with us. Please read the following policy to understand how your personal information will be treated as you make full use of our Site.

Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

This Privacy Policy is published in compliance with, inter alia:

• Section 43A of the Information Technology Act, 2000;
• Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”);
• Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.
• Provisions of General Data Protection Regulation (GDPR)

DATA COLLECTION

FirstEdu collects information in two formats as explained below.

1. Data Shared Automatically
2. Data Shared through User Approval

1. Data Shared Automatically

When you visit or interact with the Platform, apart from FirstEdu certain third-party advertisers and/or service providers may use technologies that automatically collect information about you for both transactional (e.g., confirmation of registration, notification of purchase made, etc.) and promotional (e.g., promotions, newsletters, etc.) purposes. Your information may be collected by FirstEdu or such third-party advertisers and/or service providers in the following ways:

• Log Files: Every time you visit the Platform, FirstEdu servers automatically receive and log information from your browser and device used to access the Platform (such as IP address, device ID, details of your network operator and type, your operating system, browser type, and version, CPU speed, and connection speed). This enables us to validate you as a User, to understand your usage of the Platform, and helps us to make changes and updates most suited to your needs and interests.
• Mobile Device: When you register your mobile device or use the mobile device to access the App, In addition to the aforesaid, FirstEdu will also collect device information such as mobile device ID, model, and manufacturer details, operating system, etc. for the purpose of improving the App's overall functionality and displaying the content according to your preferences.
• Cookies: Cookies are data files placed on your device, used to keep track of information such as your interaction with social media websites, the content you click on, download, upload, or share, and other activity on the Platform, etc. in order to improve your experience of the Platform by personalizing it to your preferences and usage trends.
• Web Beacons: Web beacons are transparent graphic images used in our email communication to you, in order to understand customer behavior and improve the overall quality, functionality, and interactivity of the Platform.
• Mobile Analytics: Mobile analytics software is used by FirstEdu to better understand and customize the functionality of the App's software on your phone. This is done by collecting information such as your frequency of the App's usage, the features you prefer to use on the App, where the App was downloaded from, Device Id, name of other mobile applications on your device, etc.
• Payment : Any and all payments made/processed or details provided to or shared with such authorized payment gateway providers shall be stored directly by such payment gateway providers without any information passing through or relayed to FirstEdu. FirstEdu assumes no liability in respect of such payments and/or information shared with or provided to such authorized payment gateway providers. It is further clarified that the aforementioned information is only used in accordance with the provisions of the applicable law and in strict adherence to this Privacy Policy.
• Public Forums: Any information that is disclosed by you in the comments section or by way of the “create a post” feature, becomes published information and FirstEdu shall not be held liable for the security of the same or any personal information that you disclose herein. You agree to exercise caution when disclosing any personal information or personally identifiable information in this regard.
  • Please note that we only use the aforesaid information to communicate with and/or improve the Service and to better understand our user's operating systems, for system administration, and to audit the use of the Service. We do not use any of the aforesaid data to identify the name, address or other personal details of any individual.
  • For the purpose of this Privacy Policy, any passwords, financial information such as credit or debit card details or other payment instrument details, and any other information prescribed by law to be sensitive that may be collected by FirstEdu during your use of the Platform and the Services provided thereon, shall be referred to as “Sensitive Personal Data or Information”.

2. Data shared through user approval

This includes information as mentioned below, like,

• Username
• Profile name
• Password
• Email Id
• Exam Preference
• Date of birth
• Location
• Phone Number
• Language Preferences
• Activation Key (Purchased through third party E-commerce sites)
• Payment /Purchase Information (Payment Medium, Payment Service, other Payment related information).

Process of Information

1. When you use the Platform by way of registration, login, creation of a user account or creation of a post, purchase of a test series, attempting a mock test, etc. or by way of interaction via third party websites and/or mobile applications or by way of any other communication with the Platform, FirstEdu may collect your personally identifiable information including name, date of birth, gender, demographic information, photos, e-mail address, telephone number, mobile phone number, credit card or debit card details, geographic location, mailing address, social media account details including a list of contacts/friends and examination preference.
2. By registering on the Platform, you agree and confirm your consent to providing FirstEdu your aforementioned personal information, which is lawful, necessary, and permissible. You at all times have the right to discontinue the use of the Platform. FirstEdu is not liable to provide you with its Services in the absence of or your refusal to provide the aforesaid information. Additionally, FirstEdu is not liable to ensure or maintain the same quality of its Services to you, as it may for a user who provides all the aforementioned information.
3. Any information provided by you under FirstEdu’s “create a post” feature, comments, upvotes, or otherwise any information that you provide on the Platform is not personal information and shall become part of FirstEdu’s published content. FirstEdu may use the aforementioned information without your consent for purposes including but not limited to improving its products and services, developing new products and services, and sending you messages about promotions and offers.
4. FirstEdu will be using the information provided by the user to send promotional/transactional/occasional offers via Call, SMS, WhatsApp, and Email.
5. We use the personal information we collect to fulfill your requests for services, improve our services, contact you, conduct research, and provide anonymous reporting for internal and external clients.

Our Purposes Behind Processing Your Information

1. FirstEdu will use this information to validate you as a user when using the Platform, to provide the Service to you, etc. to manage its business, including financial reporting and billing of its Service, for the development of new products and services, to send you newsletters, offers and promotion coupons to market and advertise its products and services by email, to comply with applicable laws, court orders and government enforcement agency requests, for research and analytic purposes including to improve the quality of the Service and to ensure that the Service is presented in the most effective manner for you and your device.
2. Link to Third Parties- The Platform may include links that redirect you to other websites. These third-party websites are not covered by this Privacy Policy. You agree that once you leave our servers, any third-party websites that you go to or interact with are at your own risk. FirstEdu shall not be held liable for any default, loss of function, or any risk that your personal sensitive information may be exposed to as a result of the same.
   • FirstEdu shares your personal information with third parties under limited circumstances. As per FirstEdu, such sharing is necessary to provide you with the services you agreed with or, that FirstEdu is legally bound to provide.
   • As a strict policy, we will not disclose, share or exploit your information with anyone without your express permission.
   • However, we may be mandated under law or under contracts to make certain limited disclosures under the following circumstances:
3. Legal Necessity: FirstEdu may share any of the aforesaid information, including your personally identifiable information or Sensitive Personal Data or Information, without obtaining separate consent from you, if and when such information is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation of any criminal activity, or for prosecution and punishment of offenses.
4. Limited Disclosure to Service Providers: FirstEdu may disclose your information (but not Sensitive Personal Data or Information) to our service providers and business partners (“Service Providers”) for the purposes of betterment and improvement of our services including but not limited to hosting the Platform, payment processing, analyzing data, providing customer service, etc., for the purpose of making various features, services, and products of FirstEdu available to you and investigating or redressing grievances. This will be in the form of aggregated anonymized data and will be under strict contractual arrangements that preserve the confidentiality and security of your personal information in accordance with this Privacy Policy;
   • Limited Disclosures for improvement of services: FirstEdu may share the aforesaid information including your personally identifiable information (but not Sensitive Personal Data or Information) when it is required to be shared with sponsors, partners, advertisers, analytics companies, or third parties for the purpose of marketing, advertising promotional offers, offering product information and market research, in connection with the Service. This will be in the form of aggregated anonymized data and will be under strict contractual arrangements that preserve the confidentiality and security of your personal information in accordance with this Privacy Policy;
5. At our sole discretion, for any reason or no reason at all, we reserve the right to remove any content or messages, if we believe that such action is necessary (a) to conform to the law, comply with legal process served on us or our affiliates, or investigate, prevent, or take action regarding suspected or actual illegal activities; (b) to enforce this policy, to take precautions against liability, to investigate and defend ourselves against any third-party claims or allegations, to assist government enforcement agencies, or to protect the security or integrity of our Platform; or (c) to exercise or protect the rights, property, or personal safety of the Platform, our users, or others.
6. FirstEdu uses the information provided by you to enhance your experience on the platform. We may use the contact information provided by you to send notifications regarding new services/products/offers by FirstEdu and its partners that we concur you may find to be helpful. FirstEdu may also send you announcements related to our services from time to time through the general service operations.
7. You may choose to opt-out of receiving such E-mails but FirstEdu reserves the right to send you notices regarding your account with FirstEdu, even if the E-mail notifications have been turned off from your end.
8. All the “Data shared through user approval” for your Profile is displayed back at you and can be edited by you alone.

Security of collected Information

1. We take the security of your personal information seriously and use appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing and against accidental loss, destruction, or damage. Unfortunately, the transmission of information via the internet is not completely secure. We cannot guarantee the security of your data that is transmitted to or from the Service. Any transmission is at your own risk.
2. We keep your personal information for no longer than is necessary for our business purposes or for legal requirements.
3. However, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. Please do not send us credit card information and/or other sensitive information through email. If you have reason to believe that your interaction with us is not secure (for example, if you feel that the security of any account you might have with us has been compromised), you must immediately notify us of the problem by contacting us in accordance with the "Contacting Us" section available on our Platform.

Notification Procedures:

It is our policy to provide notifications, whether such notifications are required by law or are for marketing or other business related purposes, to you via e-mail notice, written or hard copy notice, or through conspicuous posting of such notice on the Platform, as determined by us in our sole discretion. We reserve the right to determine the form and means of providing notifications to you, provided that you may opt out of certain means of notification as described in this Privacy Policy.

Amendments to the Privacy Policy

We may update this Privacy Policy and information security procedures from time to time. You are bound by the terms and conditions of such changes all the time.